Printify is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind.

However, in case of a damaged product or a manufacturing error, we offer a free reprint or a refund if you contact us within 30 days of product delivery. Please get in touch with our team using the contact form and provide a clear photo showing the issue.

The production time for an order depends on various factors, including the time of year, product availability, and order size. In general, most orders are shipped within 2-7 business days after the order is submitted.

However, it’s important to note that the fulfillment timeframe may vary for each order. Please refer to the shipping information you receive when placing an order.

Orders fulfilled through Printify are all made and shipped through different third-party suppliers with their own time frames and policies. For any specifics, please message with the item you wish to know about.

General Policy Overview:

Customer mistake = No remedy
Shipping carrier mistake = We will remedy
Our packing error  = We will remedy
Product defects = We will remedy

To see the full Shipping Policies please review on their website:
https://dnddice.com/policies/shipping-policy

Any other questions please contact us and we will endeavor to answer it! We're always available through our contact form or chat function in the bottom right of the page. Snarf snarf!!